Official Documents

PCB88 Privacy Policy — Personal Data Protection for Malaysian Members

Last Updated: 1 January 2026

Your privacy is not merely a legal obligation for us — it is the foundation of trust that builds a lasting relationship between PCB88 and every member we serve.

Welcome to the pcb88 Privacy Policy page. This document clearly and thoroughly explains how the pcb88 platform collects, stores, uses, and protects the personal information you provide when registering and using our services. We operate on the principle that privacy is a fundamental right of every individual, and we take this responsibility very seriously.

This Privacy Policy is drafted in accordance with applicable data protection laws and industry best practices. It covers all PCB88 service channels — including the official website, mobile apps for Android and iOS, and our customer support channels.

By registering an account or using the PCB88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact our support team for further information.

Our Commitment: PCB88 has never and will never sell, rent, or disclose member personal information to third parties for marketing purposes without your explicit consent.

1 Information We Collect

PCB88 collects your personal information through several channels to ensure the services we provide are secure, personalised, and meet the needs of every member. The types of information collected are as follows:

Account Registration Information:

  • Full name as stated in your official identification document.
  • Active email address used for official PCB88 communications.
  • Mobile phone number registered in your own name.
  • Date of birth for verification of the minimum age eligibility of 18 years.
  • National identification number (MyKad) or passport for KYC identity verification purposes.
  • Current residential address for account records.

Financial Information:

  • Bank account number for processing deposits and withdrawals — this information is stored with full encryption.
  • Deposit and withdrawal transaction records for legal compliance and dispute resolution purposes.
  • Payment method used (FPX, Touch 'n Go eWallet, GrabPay, Boost, or others).

Platform Usage Information:

  • Logs game activity including game type, play time, and betting records.
  • IP address, device type, operating system, and web browser information.
  • General geographic location data based on your IP address.
  • Communication records with the pcb88 customer support team.
Data Category Primary Purposes Retention Period
Identity Information KYC verification & account security Throughout the active account period + 7 years
Financial Data Transaction processing & compliance 7 years as required by law
Usage Data Platform improvement & security 24 months from the date of record
Communication Log Customer support & dispute resolution 36 months from the date of record

2 How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. pcb88 does not use your data for unrelated purposes without your prior consent. The following are the primary purposes for which your data is used:

  • Account management: Creates, maintains, and protects your member account so your gaming experience remains smooth and secure at all times.
  • Transaction processing: Ensures every deposit and withdrawal is processed accurately, quickly, and securely according to your chosen payment method.
  • Identity verification: Carries out the KYC process required to meet legal compliance obligations related to anti-money laundering.
  • Service communications: Sends important notifications related to accounts, transactions, security updates, and policy changes via email or SMS.
  • Personalise experience: Personalises game recommendations, promotions, and platform content based on your usage patterns and preferences.
  • Platform security: Detects and prevents fraudulent activity, hacking, or system abuse that could compromise the security of other members.
  • Service improvement: Analyses aggregated usage data (without identifying individuals) to improve platform performance and usability.
  • Legal compliance: Fulfils reporting obligations to the relevant authorities when required by law.

PCB88 applies the principle of data minimization — we only collect information that is strictly necessary for the stated purpose. Data that is no longer required will be deleted or anonymized in accordance with our data deletion schedule.

3 Data Storage & Security

PCB88 continuously invests in industry-grade security infrastructure to ensure your personal data remains protected at all times. The key security measures we practise include:

  • 256-bit SSL encryption: All data transmitted between your device and pcb88 servers is encrypted using the latest SSL/TLS technology, rendering it unreadable to unauthorized parties.
  • Salted password storage: Account passwords are stored using a strong one-way hashing algorithm — even PCB88 staff cannot view your password.
  • Two-factor authentication (2FA): A 2FA system is available for all accounts to add an extra layer of security during login and high-value transactions.
  • Active 24/7 monitoring: Our automated threat detection system monitors platform traffic around the clock to identify any suspicious activity.
  • Data segregation: Sensitive financial data is stored separately from general profile data with strict access controls.
  • Regular security audits: PCB88 conducts regular penetration testing and security audits by accredited independent security firms.

Your data is stored in data centers compliant with ISO 27001 standards. While no system can be guaranteed 100% secure against cyber threats, PCB88 takes all reasonable measures to minimize such risks and has a comprehensive incident response plan in place.

4 Information Sharing

PCB88 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are certain situations where sharing information is necessary and lawful:

  • Third-party service providers: We share limited information with payment service providers, identity verification platforms, and the technology infrastructure we use — all of whom are bound by strict confidentiality agreements and may only use data for the specified service purposes.
  • Legal requirements: PCB88 will disclose information to the relevant authorities when required to do so by law, court order, or to support investigations into illegal activity.
  • PCB88 rights protection: Information may be shared to protect the rights, property, or safety of PCB88, our members, or the public from serious threats.
  • Business transfers: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that business transaction, subject to notice being given to affected members.

All third-party providers working with pcb88 have undergone a rigorous security screening process and are required to comply with data protection standards equivalent to our own policy.

5 Cookies & Tracking Technologies

The PCB88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform functionality runs smoothly. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session management, account security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Analytics Cookies: Helps us understand how members use the platform — most visited pages, time spent, and navigation patterns. This data is used in aggregate for platform improvements.
  • Functional Cookies: Saves your preferences such as display settings, favourite game selections, and interface language so you don't need to reset them every time you login.
  • Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the PCB88 platform. We recommend keeping essential cookies active for the best experience.

6 Your Rights as a Member

As a pcb88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request the correction of any personal information that is inaccurate or incomplete.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations.

Right to Restriction

You may request that we restrict the processing of your data under certain circumstances provided by law.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for portability.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time without providing a reason.

To exercise any of the above rights, contact our privacy team via live chat or the pcb88 support email. We will process your request within 14 business days from the date of receipt.

7 Children's Privacy

PCB88 is a platform exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

All new registrants are required to verify their age during the registration process. Our KYC process also helps ensure that only age-eligible individuals gain access to the platform.

If we discover that a minor's information has been collected inadvertently, we will take immediate action to delete that information and close the account in question without any refund where identity fraud is involved.

8 Third-Party Links

The PCB88 platform may contain links or integrations with third-party services such as payment providers and identity verification services. This Privacy Policy applies to the PCB88 platform only.

PCB88 is not responsible for the privacy practices or content of third-party websites or services that are linked. We encourage you to read the privacy policy of each third party you use alongside PCB88 to understand how they manage your data.

9 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how PCB88 handles your personal data, our privacy team is ready to assist you:

  • Live Chat: Available 24 hours a day, 7 days a week via the live chat icon on the pcb88 platform.
  • Email: [email protected] — response within 2 business days.
  • Service languages: Bahasa Melayu and English.

We also encourage you to visit the FAQ for answers to frequently asked questions about privacy and account security. If you are not satisfied with our response, you have the right to submit a complaint to the relevant data protection authority in your country.

Why Your Privacy is Safe with PCB88

We don't just comply with the law — we go beyond minimum standards to ensure your data is truly protected.

Military-Grade Encryption

All your personal and financial data is encrypted with SSL 256-bit — the same encryption technology used by leading banking institutions worldwide to protect their customers' data.

Secure & Fast KYC

PCB88's KYC identity verification process uses an accredited third-party platform that complies with international standards. Your documents are processed securely and are not retained longer than necessary.

No Data Sales

PCB88 has never and will never sell member personal information to advertisers, data brokers, or any third party. Your data belongs to you — we only manage it on your behalf.

Full Control in Your Hands

Through your account settings in the PCB88 app, you can manage communication preferences, review login activity, and request data deletion at any time with ease.

Clear Data Retention Policy

PCB88 maintains a transparent data retention schedule. Data that is no longer needed is deleted or anonymised according to a set schedule, rather than stored indefinitely without clear purpose.

Regular Independent Audits

PCB88's privacy and security practices are reviewed regularly by accredited independent audit firms to ensure we remain compliant with the latest standards and that no hidden vulnerabilities exist in our systems.

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Play with Peace of Mind — Your Data is Protected with PCB88

Create your account today and enjoy over 1,000 games of your choice, backed by industry-grade data security that protects your every detail.

SSL 256-bit No Data Sales Secure KYC 24/7 Support
Responsible Gaming

PCB88 is only for users aged 18 and above. If you need assistance with your gaming habits, visit the Responsible Gaming us or check our Terms and Conditions for more information.

Bahasa Melayu